Come gestire efficacemente i conflitti
Focus on
- In qualsiasi organizzazione i conflitti sono inevitabili, pertanto ciò che risulta premiante è riconoscerli tempestivamente, comprenderne le cause e trasformarli in occasioni di crescita, gestendoli efficacemente. Gestire un conflitto richiede di certo l’abilità di problem solving, ma, prima ancora, la capacità di relazionarsi e di rispettare le divergenze di vedute. Non serve imporre autorità, ma creare ascolto, apertura e collaborazione, così da rafforzare fiducia e performance collettiva
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